Thoughts on global outsourcing, business strategy, and transformation.
A practical guide for Australian businesses on outsourcing customer support to the Philippines. Covers costs, hiring models, tools, quality control, and what actually works in 2026.
Not sure if your business is ready for an offshore team? Here are the concrete signs, the timing triggers, and the readiness checklist that separate businesses that thrive offshore from those that waste six months learning expensive lessons.
A practical go-to-market guide for AI and agentic AI companies entering APAC in 2026 — covering buyer readiness, data residency, trust-building, channel strategy, and country-by-country execution.
BPO pricing used to be simple: pay per seat, per hour. AI agents are breaking that model. Here is what businesses need to know about the shift from per-seat to per-outcome pricing, and how to avoid getting burned.
A practical guide for Australian businesses on outsourcing digital marketing to the Philippines. Covers roles, costs, tools, management, and what actually works in 2026.
Indonesia's cybersecurity market is growing at 19% CAGR. Vietnam just enacted dual data protection and cybersecurity laws. Here is what Western vendors need to know about entering both markets without a local entity.
The complete guide to outsourcing for startups. Learn what to delegate first, how to hire offshore engineers, and the exact playbook Series A-C founders use to cut burn rate 40-60% without losing quality.
Choosing the wrong function to outsource first can set your entire offshore strategy back by months. Here is the decision framework I use with clients to pick the right starting point.
Most offshore hires churn in the first month — not from skill gaps, but broken onboarding. This playbook covers Day 1 to Day 90 with practical steps that retain talent.